FAQs
How can I access the PlayZone?
We've introduced online booking for the PlayZone, which you can do via the 'Booking' tab. Once you've made your booking, you will receive a 4-digit PIN, which you'll need to use to enter.
Can I make a booking for a club or organisation during the 'FREE' sessions?
Yes, clubs and organisations can make bookings during our 'FREE' sessions. However, normal fees apply. To make a booking for a club or organisation, please contact us via email at friendsofeastwoodspark@outlook.com in order to make your booking and an invoice will be issued.
How can I make a recurring booking?
To make a recurring/block booking, Email friendsofeastwoodspark@outlook.com Our team will be able to go through the courts’ availability and then help you to make and pay for your booking.
What footwear can I use?
Flat soled trainers MUST be worn within the Play Zone. Moulded and metal studs and astroturf trainers are not suitable for use in our Play Zone.
How far in advance can I book the PlayZone?
The PlayZone is bookable up to 60 days in advance.
What if I need to change a booking?
Contact our team at the earliest possible point to inform them of any cancellations or changes to your booking.
Our team can be contacted by emailing friendsofeastwoodspark@outlook.com
What is your refund policy?
To receive a refund, you must cancel more than 24 hours in advance of your booking. Cancellations with less than 24 hours will be offered alternative dates.
What should I do if my gate PIN doesn't work?
Step 1) Double check you have entered the correct PIN
Step 2) Make sure you're not inputting your code too early - it'll only work up to 10 minutes before your booking starts.
Step 3) Ask for assistance from the Miners Lamp Cafe where a member of staff can check your booking
Step 4) If you're still having access problems, please call CIA Fire and Security on 03332 407606
What are my responsibilities?
This Play Zone is managed by the Friends of Eastwoods Park a charitable organisation on behalf of Northumberland County Council and these facilities are for the community and local people. It is our shared responsibility to take the best care of the courts.
- Please ensure that no bikes, scooter, skateboards or other wheeled modes of transportation are used on the courts. Except the use of Wheelchairs
- No dogs, or other pets are allowed on the courts.
- No vaping / smoking is allowed on the courts and the area around the courts is no smoking.
- Glass bottles are NOT to be taken inside the courts.
- Please ensure that you are wearing the correct footwear, take away your rubbish, or put it in the nearby bin.
- Please also report any issues with the courts to the Miners Lamp Cafe or email us at friendsofeastwoodspark@outlook.com
Accessability
These courts are open to all users and fully accessible.
No animals, other than guide dogs or assistance dogs are permitted on the courts.
Open Access
We have allocated specific times in the day that the courts will be open access, meaning that they cannot be booked at those times and anyone wanting to play on the courts during the dedicated hours is welcome to do so. This may mean sharing the court with other users/groups, so please be considerate and courteous when using the courts.
Terms and conditions
Click here for the full terms and conditions.