Have a question?
We’ve pulled together some frequently asked questions to help make booking easy for you.
How do I access the PlayZone?
We've introduced online booking for the PlayZone, which you can do via the 'Online Booking' tab or from your smartphone. Once you've made your booking, you’ll receive a 4-digit PIN via email, which you'll need to use to enter the PlayZone.
How can I make a recurring booking?
To make a recurring/block booking, contact Leicester City Council who operate this site: eyresmonsellplayzone@leicester.gov.uk.
Our team will be able to go through the PlayZones’ availability and help you to make and pay for your booking.
How do I book the PlayZone?
Please book online using this link Clubspark / Eyres Monsell / Home or weekdays contact, Eyres Monsell Community Centre 0116 278 7294 or weekends, Aylestone Leisure Centre 0116 454 1032 or email eyresmonsellplayzone@leicester.gov.uk.
How far in advance can I book?
The PlayZone is bookable up to 7 days in advance.
What should I do if my gate PIN doesn't work?
Step 1) Double check you have entered the correct PIN
Step 2) Make sure you're not inputting your code too early – it will only work up to 5 minutes before your booking starts, during the booked session and then until 5 minutes after the booked session has ended.
Step 3) Check your confirmation email where you will find contact information
Step 4) Still having issues? Contact Leicester City Council who operate this site:
Weekdays: Eyres Monsell Community Centre 0116 278 7294
Weekends: Aylestone Leisure Centre 0116 454 1032 or email eyresmonsellplayzone@leicester.gov.uk.
What does open access mean?
We've set aside specific times each day when the PlayZone cannot be booked, and everyone is welcome to use it. If you’re using it during this time, please be considerate and courteous, as you might be sharing the space with other users and groups.
What is your refund policy?
All bookings are free so no refunds are required.
What sports footwear can I use?
Please wear either Trainers, Flat Soled Shoes or Astro Trainers.
Please do not wear Football boots (Moulded, Studded or Bladed) or any heeled shoe. These shoes will damage the surface.
Is the site accessible?
This facility is open to all users and is fully accessible. The surface is suitable for sports that involve the use of a wheelchair or crutches.
What are my responsibilities?
These facilities are for the community and local people. It is our shared responsibility to take the best care of the PlayZone.
- Please ensure that no bikes, scooters or trikes are on the PlayZone.
- No dogs, or other pets are allowed on the PlayZone (accept guide or assistance dogs).
- No vaping/smoking is allowed on the PlayZone and the area around the PlayZone is no smoking.
- Please ensure you are wearing the correct footwear.
- No food is allowed on the PlayZone. Take away your rubbish or put it in the nearby bins.
- Please wait until your booking time before entering the PlayZone and respect anyone who is using the PlayZone before or after your booking.
- Please also report any issues with the PlayZones to Leicester City Council who operate this site:
Weekdays: Eyres Monsell Community Centre 0116 278 7294
Weekends: Aylestone Leisure Centre 0116 454 1032 or email eyresmonsellplayzone@leicester.gov.uk.