We add to our FAQs regualry, please let us know if we need to add anything to help make your visit more enjoyable.
Some Do's and Don'ts
Do:
- wear clean acceptable footwear such as boots, see below for more information
- ensure goals and posts are secure before play, see how to move the goals safely, below.
- keep the surface free of debris, clothes, boot bags etc.
- report any damage immediately to Henley Town Council on enquiries@henleytowncouncil.gov.uk
- keep drinks in plastic or metal containers and not on the pitch surface
- close all gates during play and when you have finished your session
Do not:
- use shoes with metal studs, metal-tipped studs or blades
- wear flat soled shoes like trainers
- smoke, eat, chew gum or drop litter on the pitch
- allow dogs on the pitch
- drag goals or heavy items across the surface
- allow bikes on the pitch
3G pitch Footwear
You can only use moulded round plastic-studded footwear only (no metal studs). You must not use dimpled or flat soled shoes.
2G Pitch Footwear
You can use Astro Trainers or Flat Soled Shoes. Trainers are not advisable because of the surface. Do not use cleats, screw in studds or football moulded studs on the 2G pitch.
How to move the goals
We have 7v7 9v9 and 11v11 goals on our 3G pitch and hockey goals and fold up 11v11 goals on our 2G Astro pitch. The goals are on wheels and have a simple lifting mechnism on each side that lifts the goal onto its wheels. To lock it back into position, simply lower the bar again.
Remember it taks two people to push (not pull) the goals into position and to put them back to their storage place at the edge of the pitch at the end of your session.
Goal level in the unlocked position
Goal lever in the locked position
Our Facilities
Changing Rooms
Our changing rooms are located across the road from the Jubilee Park Sports Ground. We have Referee, Home and Away changing rooms for match days and occaisonal ad-hoc hire when using our facilities. These must be booked at the time of booking the pitch.
Toilets
Our unisex toilets are at located in our changing room block and are accessed via a door code, which is provided to hirers.
Is the site accessible?
Our changing rooms are all accessible and the 2G Astro Pitch and Running Track surfaces are suitable for sports that involve the use of a wheelchair or crutches.
3G Pitches are not designed for wheelchair sport. However if the person using the wheelchair is a coach and needs access to the sideline, not the pitch surface, that is permissable.
Strictly no pets or animals, other than guide dogs or assistance dogs are permitted on any of the pitches or running track.
What are my responsibilities?
These facilities are managed by Henley Town Council. It is our shared responsibility as hirers to take the best care of the pitches and running track.
- Please ensure that no bikes, scooters or trikes taken on to the pitches or running track.
- No dogs, or other pets are allowed on the pitches or running track (accept guide or assistances dogs).
- Please ensure you are wearing the correct footwear, take away your rubbish, or put it in the nearby bins.
- Please wait until your booking time before entering the pitch and respect anyone who is using the pitch before or after your booking.
How can I access the pitch site?
We have introduced booking for Jubilee Park sports ground, which you access via the 'Booking A Pitch ' tab. Once you've made your booking, you will recieve a 4-digit PIN, which you'll need to use to enter the pitch. This also activates the pitch lighting, if booked.
How can I access the pitch lighting?
Pitch lighting is activated at the start of your session, if booked. Pitch lighting is included for all 3G pitch bookings. For our 2G Astro pitch, lighting is booked and charged by the hour, simply select pitch lighting at the time of making your booking. If during your session you need lighting, simply go onto the clubspark site and book and pay your lighting there using a debit or credit card.
What should I do if my gate PIN doesn't work?
Step 1) Double check you have entered the correct PIN
Step 2) Make sure you're not inputting your code too early - it will only work up to 15 minutes before your booking starts and up to 15 minutes after.
Step 3) Check your confirmation email where you will find contact information.
Step 4) Contact Henley Town Council's Information Centre on 01491 576 982. The Information Centre is open Mon-Thursday from 9.30am – 4pm Friday from 9.30am – 3pm.
How long is my booking?
Each booking slot is one hour, starting on the hour to ensure there is a smooth and quick turnaround for all hirers we ask you to draw your session to a close at 55 minutes to allow you to move any goalposts, cones or flags back to their positions and to leave the pitch for the next hirer.
How far in advance can I book?
Pitches are bookable up to 30 days in advance.
Need to change of cancel your booking?
Refunds are made at the discretion of Henley Town Council.
- In order to recieve a refund, you must cancel more than 7 days in advance of your booking.
- Cancellations more than 8 weeks before the hire date: 50% refund
- Cancellations with less than 8 weeks’ notice: no refund unless the slot is re-let.
- Cancellations or modifications to an existing booking cannot be made less than 48 hours before the session is due to start.
- If a refund is approved, this will be made as a credits to your Clubspark booking account for future bookings.