Hexham Priory School Playzone

Have a question?

We’ve pulled together some frequently asked questions to help make booking easy for you. 

 

How do I access the PlayZone?

We've introduced online booking for the PlayZone, which you can do via the 'Online Booking' tab or from your smartphone. Once you've made your booking, you’ll receive a 4-digit PIN via email, which you'll need to use to enter the PlayZone.

How can I make a recurring booking?

To make a recurring/block booking, contact Hexam Priory School who operate this PlayZone at 01434 605021 or schooladmin@hexhampriory.co.uk

Our team will be able to go through the PlayZones’ availability and help you to make and pay for your booking.

How do I book the PlayZone?

Please book online using this link or contact Hexam Priory School who operate this PlayZone at 01434 605021 or schooladmin@hexhampriory.co.uk - Office open 8am-4pm, Mon-Fri (Term Time)

*Note - The PlayZone will be closed from 8:30am-3:30pm, Mon-Fri (Term Time), for school use

How far in advance can I book?

The PlayZone is bookable up to 14 in advance. 

What should I do if my gate PIN doesn't work?

Step 1) Double check you have entered the correct PIN

Step 2) Make sure you're not inputting your code too early – it will only work up to 15 before your booking starts.

Step 3) Check your confirmation email where you will find contact information

Step 4) Still having issues? Contact Hexam Priory School who operate this PlayZone:

  • 01434 605021
  • schooladmin@hexhampriory.co.uk

*Note, the office is open 8am-4pm, Mon-Fri (Term Time). If emergency access is needed, please contact CIA Fire & Security: 03332 407606

We've set aside specific times each day when the PlayZone cannot be booked, and everyone is welcome to use it. If you’re using it during this time, please be considerate and courteous, as you might be sharing the space with other users and groups. 

What is your refund policy?

In order to receive a refund, you must cancel more than 48hrs in advance of your booking.

What sports footwear can I use?

Please wear either Trainers, Flat Soled Shoes

Please do not wear Football boots (Moulded, Studded or Bladed) or any heeled shoe. These shoes will damage the PlayZone. 

Is the site accessible?

This facility is open to all users and is fully accessible. The surface is suitable for sports that involve the use of a wheelchair or crutches.

What are my responsibilities?

These facilities are for the community and local people. It is our shared responsibility to take the best care of the PlayZone.

  • Please ensure that no bikes, scooters or trikes are on the PlayZone.
  • No dogs, or other pets are allowed on the PlayZone (accept guide or assistance dogs).
  • No vaping/smoking is allowed on the PlayZone and the area around the PlayZone is no smoking.
  • Please ensure you are wearing the correct footwear.
  • No food is allowed on the PlayZone. Take away your rubbish or put it in the nearby bins.
  • Please wait until your booking time before entering the PlayZone and respect anyone who is using the PlayZone before or after your booking.
  • Please also report any issues with the PlayZones to Hexam Priory School who operate this PlayZone at 01434 605021 or schooladmin@hexhampriory.co.uk