Sandown Town Council

Have a question?

We’ve pulled together some frequently asked questions to help make booking easy for you. 

How do I access the PlayZone?

We've introduced online booking for the PlayZone, which you can do via the 'Online Booking' tab or from your smartphone. Once you've made your booking, you’ll receive a 4-digit PIN via email, which you'll need to use to enter the PlayZone.

How can I make a recurring booking?

To make a recurring/block booking, contact Sandown Town Council who operate this site: 01983 300 329 or facilities@sandowntowncouncil.gov.uk

Our team will be able to go through the PlayZones’ availability and help you to make and pay for your booking.

How far in advance can I book?

The PlayZone is bookable up to30 Days in advance. 

What should I do if my gate PIN doesn't work?

Step 1) Double check you have entered the correct PIN

Step 2) Make sure you're not inputting your code too early – it will only work up to 15 Mins before your booking starts.

Step 3) Check your confirmation email where you will find contact information

Step 4) Still having issues? Contact Sandown Town Council who operate this site: 01983 300 329 or facilities@sandowntowncouncil.gov.uk

What is your refund policy?

In order to receive a refund, you must cancel more than 48 hours in advance of your booking.

What sports footwear can I use?

Please wear either Trainers, Flat Soled Shoes or Astro Trainers

Please do not wear Football boots (Moulded, Studded or Bladed) or any heeled shoe. These shoes will damage the PlayZone. 

Is the site accessible?

This facility is open to all users and is fully accessible. The surface is suitable for sports that involve the use of a wheelchair or crutches.

What are my responsibilities?

These facilities are for the community and local people. It is our shared responsibility to take the best care of the PlayZone.

  • Please ensure that no bikes, scooters or trikes are on the PlayZone.
  • No dogs, or other pets are allowed on the PlayZone (accept guide or assistance dogs).
  • No vaping/smoking is allowed on the PlayZone and the area around the PlayZone is no smoking.
  • Please ensure you are wearing the correct footwear.
  • No food or chewing gum is allowed on the PlayZone. Take away your rubbish or put it in the nearby bins.
  • No glass bottles
  • Please wait until your booking time before entering the PlayZone and respect anyone who is using the PlayZone before or after your booking.
  • Please also report any issues with the PlayZones to Sandown Town Council who operate this site: 01983 300 329 or facilities@sandowntowncouncil.gov.uk