Have a question?
Frequently Asked Questions
How do I access the PlayZone?
Book online via the 'Online Booking' tab or your smartphone. You’ll receive a 4-digit PIN by email to enter the PlayZone.
How can I make a recurring booking?
Contact Haringey Council at Get.Active@haringey.gov.uk. The team will help with availability and payment.
How do I book the PlayZone?
Book online using [insert link] or contact Haringey Council at Get.Active@haringey.gov.uk.
How far in advance can I book?
Bookings can be made up to 7 days in advance.
What should I do if my gate PIN doesn't work?
- Double-check the PIN.
- Don’t enter it too early – it activates 10 minutes before your booking.
- Check your confirmation email for contact details.
- Still having issues? Contact Get.Active@haringey.gov.uk.
What does open access mean?
Some times are reserved for free, unbooked use. Please be respectful and share the space.
What is your refund policy?
Cancel at least 24 hours in advance to receive a refund.
What sports footwear can I use?
Wear trainers, flat-soled shoes, or astro trainers.
Do not wear studded, moulded, bladed boots or heeled shoes.
Is the site accessible?
Yes. The surface supports wheelchair and crutch use. The site is open to all.
What are my responsibilities?
- No bikes, scooters, trikes, or pets (except guide dogs)
- No smoking or vaping
- No food; use bins for rubbish
- Wear correct footwear
- Wait for your booking time before entering
- Respect other users
- Report issues to Get.Active@haringey.gov.uk